The Institute of Spa Management (ISM) is a privately owned training company who specializes in curriculum and progressive based learning for the spa industry. Our management team consists of spa industry and business management experts with hands-on experience. ISM believes that the future of the spa industry belongs to those who treat clients with the highest level of integrity and provide cutting edge services in well run facilities.
These necessary elements for spa success can only occur when
quality education is the premise for spa managers
Our Mission
The mission of ISM is to further the spa industry by offering superior educational training for spa professionals that is accessible, affordable and self paced. ISM offers high quality courses at reasonable prices in a dynamic format that enables learning and knowledge retention. As a result, spa managers get the training they really need to offer the highest level of service to spa clients for success in a highly competitive business environment.
Pillars of Learning
All courses and programs are developed based on the three essential pillars of success within the SPA industry: Specialization, Personalization and Adaptation.
At ISM, we strongly believe that our three pillars lay the vital foundation; and represent the key elements that any spa owner or manager must embrace to create a spa environment that serves the whole client and creates a sustainable competitive advantage. Our three pillars of learning are:
ISM Core Values
The ISM curriculum supports the core values of Quality Education, Integrity of Services and Unwavering Support. An effective spa manager is well educated in business management, offers outstanding services to all clients at all times and is readily available to give support and guidance to all spa staff members. The core values of Quality Education, Integrity of Services and Unwavering Support at ISM ensure that graduating students are well educated and ready to provide the necessary services and support to succeed as spa professionals in a booming industry.
Hotel & Spa Corporate Training Services
In the busy world we live and work in, it can be difficult to make time to educate your hotel or spa staff at the level that you would like.
At the Institute of Spa Management (ISM), hotels and spas seeking to provide on site and distance education for their employees can now appreciate the convenience of comprehensive training that doesn’t disrupt your workplace, is self-paced and affordable.
ISM even offers a custom created curriculum for your hotel and spa employees so managers or students can pick and choose from a wide range of courses – effectively designing your own individualized educational program. Graduates of the spa management programs at ISM are well prepared for employment as spa managers, directors and client service leaders in a variety of spa service environments. Click here for complete details
ISM BUSINESS ADVISORS NETWORK
At ISM, we believe in industry-based education that is current, tangible and relevant. Business Advisors Network membership with ISM is open to experts and businesses within the spa industry (including day, destination, and medical and alternate spa settings) and complementary businesses (such as equipment, spa product and other companies) that have shown their dedication to providing outstanding service. If you are a spa expert or business of distinction, consider the professional benefits of joining our Business Advisors Network. As a Business Advisor, you are in a unique position to assist the spa leaders of the future and at the same time, get your brand in front of influential decision makers. For complete details, click here
Careers with ISM
ISM is looking to hire the best professionals with experience in the competitive spa industry to work as student advisors, tutors and liaisons. If you have experience in a busy spa environment, possess knowledge about management techniques and communicate well, you may have what it takes to be a tutor or advisor with the Institute of Spa Management. A position with ISM gives you an opportunity to share your expert knowledge about the spa industry and get paid to do it. If you are interested in finding out more about an exciting career with ISM as a student tutor, teacher or liaison, click here for additional information.
