Aestheticians and Therapists with Attitude Don’t Belong in a Client Focused Spa Setting
By ISM on Jul 11, 2008 in Spa Ownership
The spa industry is a people industry, yet many of the people who work in the spa industry seem to have forgotten this little fact. The main goal of any business is to make money and when you’re in the business of making people happy you have to remember that when they don’t leave happy, you don’t make money!
One of the simplest ways to assure that your spa clients remain happy is to treat them with respect and a positive attitude. While this is often easier said than done, your spa staff needs to remember that client satisfaction is the bread and butter of the spa industry. A successful spa is one that maintains a high level of repeat business and clients won’t come back if they are treated badly.
Aestheticians and therapists with a negative attitude need to keep this in mind because most repeat customers return to a spa because of how they were personally treated, no matter how wonderful their massage was! A bad attitude can ruin even the best spa treatment, so make sure your staff understands how important it is that the only attitude that’s acceptable in the work place is a positive one.
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Jennie | Jul 26, 2007 | Reply
Good post. I worked in a spa where some of the staff were cold and rude with some of the clients. I never understood why the owners put up with it. Without the customers, the spa wouldn’t even exist. This is a really interesting blog site. I will be back to read more. Thx, Jennie
Elizabeth | Jul 17, 2008 | Reply
Yes, I agree. You think that would be a given. Happy people create happy clients! I too work in an enviornment where management and staff have express negativity. Not a fun way to work. I once lost a tip because the receptionist was rude to my client…