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Treatment Rooms: Skimping on Space Makes Clients Feel Tense & Claustrophobic

For many spas today, space is something that is in short supply. To keep costs low, many spa owners buy smaller locations and try to make the most out of their cozy surroundings. This can make good business sense, but sometimes it can be a difficult call knowing what parts of the spa to give the most valuable space to.

Many spa owners try to save space on their treatment rooms. It seems like a logical place since clients spend the majority of their time on a massage bed and do little moving around, however, making the treatment rooms too small can be a mistake that can cost your spa client satisfaction ratings, as well as return visits.

In order to feel relaxed, most people prefer larger treatment areas to smaller ones. That closed in feeling can make clients feel tense, stressed, and many times claustrophobic. However, making treatment rooms more spacious and less cramped feeling can leave clients feeling relaxed and able to focus on enjoying their spa experience rather than the size of the rooms.

So, don’t skimp on space in the treatment rooms or you may find that your smaller spa rooms will remain empty!

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  1. From The Spa Wet Room: What to consider if you are planning to install one in your spa (day, resort or destination) | Institute of Spa Management (ISM) | Aug 5, 2008

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