Serving alcohol in a spa setting can be a great way to help clients relax before and after their treatments, especially when it comes to couples, groups, or parties.  Offering a complimentary glass of champagne is often associated with high-end spas and can create that “good life” atmosphere.
However, serving alcohol in your spa may [...]

Popularity: 40%

While it is impossible for the customer to always be right, it should be the goal of any spa manager to make sure that the customer feels as if they are getting what they want. However, some people can take this customer service rule of thumb a little too far, so you need [...]

Popularity: 14%

When clients come into your spa they are looking to you and your staff to provide them with the best quality skin and body care available.  They assume your staff is well trained and expect informed and experienced advice when it comes to their extended care outside the spa.  Selling your own private label [...]

Popularity: 12%

Upselling by making the same products available for home use as are used in aesthetic and therapeutic spa treatments is a great way to boost spa revenues and develop client loyalty.
Naturally, the aestheticians, massage therapists, and spa technicians who provide services to clients at your spa will have found products they especially value. Skin [...]

Popularity: 12%

Spa managers do not need to know how to perform the various esthetic treatments and therapeutic treatments that most spas offer. They need to know how to manage people working in a service industry, how to run a business, how to cope with cranky or otherwise difficult customers and how to successfully liaise [...]

Popularity: 9%

The Institute of Spa Management (ISM) is now offering on-site live training programs to hotel and destination spas.  In addition to ISM’s already popular self-paced distance and employer administered corporate training programs, this on-site training program offers added convenience to any spa looking for the best in spa training.
Your hotel or destination spa can [...]

Popularity: 7%

One of the most popular spa trends around today are parties for teens. Whether for birthdays, graduations, or just a girls day out, the day spa is becoming a popular spot for teens these days. Attracting new clients can be difficult for any day spa, so getting teens in to enjoy the [...]

Popularity: 7%

Here are the Top Ten ways you can achieve spa success by keeping your clients happy and loyal.

Respect: Customers want to feel respected and valued, so do this by being friendly, helpful, and understanding.
Customer Service: Put on your “A Game” every time a client walks through the door by listening, providing great service, [...]

Popularity: 8%

While offering spa clients a relaxing and enjoyable atmosphere is of the utmost priority for most spas, making a profit is the ultimate goal for any spa owner or spa manager. Making a profit, while also offering clients competitively priced spa treatments, is a challenge that most spa owners and managers face today.
In [...]

Popularity: 7%

Day spas can offer a wide range of spa treatments from the common to the completely unexpected. That’s the beautiful thing about going to a day spa, you never know what kind of new treatments you might find.
There are, however, some tried and true popular day spa treatments that you can expect to [...]

Popularity: 8%